At Sri Vishnu Vilass Foods, we are committed to delivering fresh, high-quality edible oil products safely and on time.

All orders are processed after successful payment confirmation.

Orders are generally processed and dispatched within 1–2 business days, excluding Sundays, public holidays, and unforeseen circumstances.

Delivery Timelines

Estimated delivery times are as follows:

• Within Tamil Nadu: 2–4 Business Days
• Other States in India: 4–7 Business Days

Delivery times are estimates only and may vary depending on:

• Delivery location
• Courier partner availability
• Weather conditions
• Natural disasters
• Government restrictions
• Festivals or public holidays
• Other circumstances beyond our control

While we make every effort to ensure timely delivery, Sri Vishnu Vilass Foods cannot guarantee exact delivery dates.

Shipping Charges

Shipping charges are calculated automatically during checkout based on:

• Order weight
• Delivery location
• Courier service charges

We may offer Free Shipping on eligible orders from time to time. Any such offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation via SMS, Email, or WhatsApp (where applicable) containing your tracking details, so you can monitor your shipment.

Delivery Policy

Customers are requested to provide a complete and accurate shipping address along with a valid mobile number.

Sri Vishnu Vilass Foods shall not be responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address.
• Incorrect contact information.
• Customer unavailability at the time of delivery.
• Refusal to accept the shipment.

Any additional shipping charges arising from re-delivery may be borne by the customer.

Damaged or Missing Items

If your order arrives:

• Damaged,
• Leaking,
• Tampered with,
• Or with missing items,

please contact our customer support team within 48 hours of delivery and provide clear photographs or videos for verification.

Claims made after 48 hours may not be eligible for replacement or refund.